Terms & Conditions

Welcome to SITAS

Kindly read all the information on the products and services as provided in relevant sections and also in ‘FAQ’ and get a clear idea of how to order.

PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY Sitas ("SITAS "). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT www.sitas.in (THE "SITE") AND ALL SERVICES PROVIDED BY SITAS ON THE SITE. sitas.in IS NOT AFFILIATED WITH ANY OTHER WEBSITE.

It reserves a right to deliver a similar/alternate product for reasons beyond its control and any such action shall not be deemed as bad delivery.

Even though Sitas shall try to meet the date and time of delivery schedule as given by the user, any delayed or early delivery for whatever reason shall not entitle the user to any damages or compensation from Sitas. Our normal delivery schedule is specifically given with the product description.’

Sitas shall take due care at the time of delivery to deliver the product to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.

Normally an order once placed cannot be cancelled by the buyer. However, in a rare case of our accepting the cancellation request from the customer, he/she will have to bear the money transaction charges like bank charges, Exchange rate fluctuation, delivery charges,etc.

We require these details only to provide you with the services we offer. We use your address to deliver the order. We may use your phone number to help you resolve your queries while shopping. We notify you about our updates and promotional schemes through SMS / Call on your mobile number or E-mail on your registered Email ID provided to us during the time of registration.

Eligibility for Membership

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

Sitas reserves the right to terminate your membership and refuse to provide you with access to the Site if Sitas discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Sitas for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Sitas you agree to be bound by the Terms and Conditions.

Account and Registration Obligations

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Sitas shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If Sitas has reason to believe that there is likely to be a breach of security or misuse of the Sitas Site, we may require you to change your password or we may suspend your account without any liability to Sitas.

You also agree to:

Provide true, accurate, current and complete information about yourself in Sitas 's registration form (such information being the "Registration Data"). Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Sitas has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Sitas has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Cancellation by SITAS

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

While Sitas strives to provide accurate product and pricing information, pricing or typographical errors may occur. Sitas cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Sitas shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Sitas may, at its discretion, cancel your order,refund the due amount and notify you of such cancellation.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Sitas will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment on Sitas. Your credit card information never reaches Sitas , we just get pass, hold or fail message from our payment gateways. The said information will not be utilised and shared by our payment gateways or Sitas with any of the third parties unless required for fraud verifications or by law, regulation or court order. Sitas will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 917470940559 or email us at : Sitassales@gmail.com for quick chat now even you can whatsapp us at +917470940559

Fraudulent /Declined Transactions

Sitas reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Sitas reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. We as a merchant shall be under noliability whatsoever in respect of any loss or damage arising directly or indirectly.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically/via call.We will communicate with you by email or by posting notices on the Site or call you directly if possible. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Conditions for Customer Support Chat

  1. Sitas or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
  2. Any communication through chat may be stored for Sitas’ reference; customers would not have the right to access this information at a later date.
  3. While chatting you may not put on any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
  4. The chat room will not be used for selling of any products or advising on business opportunities or any other form of solicitation.
  5. You may proceed further, and chat with our online customer care executive only if you agree to the above terms and conditions.

Modification of Terms & Conditions of Service

Sitas may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Sitas. You should regularly review the Terms & Conditions on Sitas. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Sitas and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Sitas for redelivery shall be claimed from you.
  2. You will provide authentic and true information in all instances where such information is requested of you. Sitas reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Sitas has the right in its sole discretion to reject the registration and debar you from using the Services of Sitas and / or other affiliated websites without prior intimation whatsoever.
  3. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through this Site. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  4. Before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorised access to other computer systems. Interfering with any other person's use or enjoyment of the Site.
  4. Breaching any applicable laws;
  5. Interfering or disrupting networks or web sites connected to the Site.
  6. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Modification of Terms & Conditions of Service

Sitatx may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Sitas. You should regularly review the Terms & Conditions on Sitas. In the event the modified Terms & Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Mumbai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Sitas and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Sitas on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Sitas property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Sitas of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Sitas owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sitas will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Sitas is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Sitas does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Sitas the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Sitas and its affiliates for all claims resulting from any Comments you submit. Sitas and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party

Force Majeure

Sitas cannot be held liable for failure to fulfil one of its commitments to the Customer, if this failure is due to a case of force majeure such as war, strike (in-house or at one of its service providers), lock-out, accident, fire, ice, flood, bad weather, interruption or suspension of means of communication and/or transport, blockade, blockage of exports, prohibited import or export, cessation of production or delivery, regulatory decision of an administrative supervisory body, etc.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Sitas and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless Sitas, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Sitas or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or Sitas. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Sitas may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Sitas. Upon any termination of the User Agreement by either you or Sitas, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Sitas's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

TESTIMONIALS DISCLAIMER FOR WEBSITE

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.

The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site.

The Site provides content from other Internet sites or resources and while Sitas tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.Sitas will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement. To the fullest extent permitted under applicable law, Sitas or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of Sitas to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.Sitas, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Sitas assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

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